Name: Robotface
Address: 111 Salmon Street, Port Melbourne, Victoria, 3207, AU
Telephone: +61 421 176 251

Privacy Policy

Interim migration notice: This policy has been restored and updated for the replacement Robotface website based on the website's current functionality. It should be reviewed by Robotface's legal or privacy adviser before the new website becomes the permanent production site.

Effective date: 3 August 2026

Who we are

Robotface Pty Ltd (“Robotface”, “we”, “us” or “our”) operates this website at www.robotface.com.au. Our business address is 111 Salmon Street, Port Melbourne, Victoria 3207, Australia.

Information we collect

When you contact us through the website, we may collect the information you choose to provide, including your name, email address, phone number and message. Please do not submit sensitive personal information through the general contact form unless it is necessary for your enquiry.

Our website and hosting providers may also automatically receive technical information needed to operate, secure and diagnose the website. This can include an IP address, browser and device information, requested pages, timestamps, referring pages and security or error logs.

How we use personal information

We may use personal information to:

respond to enquiries, quote requests, bookings and equipment-demo requests;
communicate about a proposed or current production;
provide and improve our services and website;
operate, secure, troubleshoot and prevent misuse of the website;
measure website and campaign performance;
maintain business and administrative records; and
meet legal, regulatory, insurance and safety obligations.

We do not sell personal information.

Contact forms and hosting

The website's contact forms are processed through our website-hosting and form-processing provider. Form submissions and associated technical information may therefore be stored or processed on systems operated by that provider on our behalf. Access should be limited to people and service providers who need the information to respond to the enquiry or operate the service.

Analytics, advertising and similar technologies

This website uses the same Google Tag Manager container and Meta Pixel configuration used by the previous Robotface website. These tools and any tags configured through them may collect or receive information from this website and other internet services to measure website use, campaign performance and advertising effectiveness.

Google Tag Manager is used to deploy and manage website tags. The Meta Pixel records page views and may support measurement, audience and advertising functions. These services may use cookies, pixels, local storage or similar technologies and may receive information such as an IP address, browser or device details, page URL, referring page and event timestamps.

The exact tags enabled inside Google Tag Manager cannot be determined from this website's source code alone and must be reviewed in the Tag Manager account. Robotface should confirm whether a consent-management mechanism is legally required before permanent launch and configure tags so they respect any required consent choices.

Third-party content and services

The website may load or link to services operated by other organisations, including analytics, advertising, video hosting, maps, web fonts, media storage and affiliated websites. Examples may include Google, Meta, Vimeo, Google Maps, Google Fonts, Amazon Web Services-hosted media, Netlify and Sparklebot. These services may receive technical information such as your IP address when their scripts or content are requested or when you follow a link to their website.

Third-party services operate under their own privacy policies and terms. Robotface does not control the privacy practices of an external website merely because we link to, embed or use its services.

Cookies and similar technologies

Analytics, advertising, embedded media, hosting and security services may use cookies or similar technologies to provide their functionality, remember settings, measure use or support advertising. Browser controls can be used to block or delete cookies, although doing so may affect some website functions.

Disclosure of information

We may disclose relevant information to personnel, contractors and service providers who help us operate the website, respond to enquiries, measure marketing or deliver services. We may also disclose information when required or authorised by law, or where reasonably necessary to protect the rights, safety or security of Robotface, our clients, website users or others.

Overseas processing

Some technology, analytics, advertising and hosting providers may store or process information outside Australia. The countries involved may vary according to a provider's infrastructure and settings. Robotface should confirm its active providers and data locations as part of the later privacy review.

Retention and security

We aim to retain personal information only for as long as reasonably needed for the purpose for which it was collected, for legitimate business administration, or to satisfy legal and regulatory requirements.

We take reasonable steps to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

Access, correction and privacy enquiries

You may contact us to request access to, or correction of, personal information we hold about you, or to raise a privacy question or complaint. We may need to verify your identity before acting on a request.

To contact Robotface about privacy, use our contact page or call +61 421 176 251.

Changes to this policy

We may update this policy when our website, service providers, business practices or legal obligations change. The effective date above should be updated whenever a revised policy is published.

Required follow-up review

Before final production launch, Robotface should confirm the legal entity details, privacy contact, hosting and form-retention settings, all tags configured inside Google Tag Manager, Meta Pixel settings, embedded providers, overseas data locations, retention periods, access and complaint process, whether consent controls are required, and whether any additional notices are needed under applicable law.